Timothius

 

NEXT online business outperforms

Oline sales save business

 

Next has reported that its Q4 sales were on target after it’s online business made up for a poor showing at the brick and mortar  stores.

Sales between 1 August and 24 December rose 3.1% compared with a year earlier, ignoring the effect of rising VAT.

Next Directory sales grew 16.9% with “click and collect” the most popular option.

Meanwhile its High Street business, which accounts for 66% of total, recorded a 2.7% fall, sending Next’s share price 3.5% lower by mid-afternoon in London.

Next share prices rose 39% over the past 12 months, easily outperforming a -5% average of the FTSE 100 index.
Profit margins

Next full-year profits forecast still at £565m, narrowing the range to +/-£7m.

The total sales growth figure of 3.1% was in the middle of its previous guidance of 2.5% to 4%, despite the “slightly disappointing” numbers from its 500 stores.

Next expressed uncertainty in its statement as to why the High Street performance had been so weak, particularly considering that last year’s sales had been hurt by cold weather.

Analysts generally agree the fugures are good, especially in these times they are very lucky. Next said it was cautiously optimistic about its end of season sales – which began after the end of its latest reporting period – and expected results to be slightly ahead of budget.

The retailer said it expected sales this year to be helped by a probable freeze in the price of its products.

An ongoing trend, if you’re in bricks and motar retail and you haven’t got click & collect shopping, you’re probably losing out big time

 
82% of UK internet users buy online

According to Eurostat in their latest survey, UK retail customers are more likely to buy goods online than their European counterparts with 82% of its internet users having ordered goods or services over the net for private purposes over the past 12 months. The EU-wide average is 58%.

The Eurostat survey also measured internet uptake, ranking the United Kingdom sixth out of the 27 states of Europe with 85% of housholds being connected.

The Netherlands is top with 94% of its households connected,   Sweden and Luxembourg follow (91%), and Denmark (90%). Bulgaria came last with 45% and faring little better Romania at 47%.

LINK to the full Eurostat survey, in PDF format.

 

 

Original BBC Article

Seventy-seven per cent of British shoppers prefer to buy goods like CDs, DVDs, books and video games online – compared with 65% globally.

KPMG surveyed 9,600 consumers aged between 16 and 65, across 31 countries.

When buying goods or services, the majority of customers (both in the UK and globally) now said that they look at social networks such as Facebook and Twitter and online review sites.

So running the majority of retail businesses without an online retail presence would seem to exclude them from that part of the market which is expanding. From experience I can say that most business owners who fall into this category will state that a lack of knowledge or a previous bad experience and/or high costs with a web design company has held them back from making the move into online retail – in that order.

“The report also shows that consumers’ concerns over privacy and data security have increased over the last few years and companies across all sectors need to take this concern seriously.” – Tudor Aw, KPMG’s European head of technology

I find it reassuring that all the online payment options available for online retailers process payments on thier own websites, divesting the retailer of responsibility for online security. Payment processors like PayPal, Googlecheckout and large banks include the costs for this level of security in their commission rates.

I would reccomend all retailers in the UK to do their business with these huge multinationals via their UK branches  (the website that ends with “.co.uk” – in preference to the “.com”) for the additional protections offered by UK law and the fact of being regulated by the FSA.

Nov 202011
 

DIBS online payment processing

DIBS, provider of payment processing has released it’s survey of EU Ecommerce, and it carries good news for businesses who have an online presence.

The total e-commerce market grew with 14% last year and is
estimated to amount to 213 billion euros in the nine countries
for 2011.

While online sales expand, M-commerce (mobile) is gaining ground and is “on the tipping point” according to DIBS.

17% of the people aged 15–34 are using m-commerce in the nine countries.
As the early adopters are starting the trend, the volumes will expand
when wider demographic groups pick up the new buying pattern.

This might be a good time to note that UK businesses are within the “single market” of Europe, and that the online store applications all handle shipping rates for different zones. A business owner with such an asset would be doing themselves a disservice if they didn’t configure those options and make their products available accross the EU.

I might add that mobile front ends are available for implementation in onlines stores ordered from me, these are software items which when added to an online store detect when a viewer is using a mobile phone and serves up a cut down page more suitable for the postage-stamp screen.

The 48 page survey goes into incredible detail and can be downloaded:
by CLICKING HERE

DIBS is one of many payment processing options a customer can choose to offer in their online store

Nov 192011
 

This is an “Upgrade Pack” available with or to add to any online store I have implemented

Cost = £275 (Software Licence + Implementation)

integrate amazon marketing in your online store

Strengthen your Store with Amazon Market Place
Brief description: Synchronize products, stocks, and prices on Amazon

  • Stock updated for your store for sales on Amazon
  • Orders automatically integrated into the Amazon back office.
  • Optional: Trading Module allowing prices to be adjusted relative to competitors.

Description: The Amazon Market Place application gives you the chance to put your products on line without any problem. Products :

  • Open an account on Amazon Market Place
  • Install the Amazon Market Place for Prestashop application
  • Put your products on line in just three clicks
  • Boost your sales potential and distribute your products across the entire Amazon market: France, United Kingdom, Germany, United States, Canada, Japan and many more.
  • Take your potential to the next level: an optional application allows your sales prices to be adjusted regularly on Amazon relative to your competitors!

Orders: An orders tab in Amazon allows your orders to be integrated directly into your Prestashop back office. You choose:

  • To import your orders manually each day
  • Or to improve your customer satisfaction rating by using scheduled tasks and processing orders as they arrive (count a time lag of around 15 minutes)
  • You Send: there is a tool on the orders page allowing you to tell the customer that their Amazon Market Place order has been dispatched.

Technical details: Amazon Market Place for Prestashop is based on the Amazon Marketplace Web Service API (Amazon MWS), and uses Web Service in XML requests. A secure gateway (SSL – Secure Sockets Layer) is set up between your store and the Amazon API. Requirements: Technical:

  • PHP5 hosting or better
  • cURL enabled
  • SSL enabled
  • High set_time_limit (180 seconds)

Products:

  • Your products must have an EAN code. If they do not have this code, you must create the product files in the Amazon back office.
  • Using a simple formula, you have the chance to create a price increase rule for your products, for example to cushion the effect of the margin collected by Amazon (e.g. +10% on all products or +1 euro on all products)
 
 

David Cameron on BBC Parliament TV

H.M. Government Scheme:
Web Fuelled Business

On November 10th 2011, Mr Cameron spoke for ½ an hour about Exporting for Growth in the UK economy.

During the speech Mr Cameron announced the launch of the Web Fuelled Busness scheme, which is to provide workshops for businesses and business owners to attend a seminar to cover the following agenda:

* How to get ranked in the search engines.
* The secrets of pay-per-click advertising.
* How to use social media effectively.
* How to get your products into key web market places.
* How to build an ecommerce site without being ripped off.
* The secrets of using the web to reduce your overheads and increase your employees’ productivity.
* How to leverage Amazon to support you, sell your products and fulfil your orders worldwide.
* How Facebook and LinkedIn advertising really works.
* How the government will help you get credit to export your products.

As far as websites go, any site ordered from me fully complies with the objectives of the Web Fuelled Business scheme especially regarding not being ripped off, many of the other subjects I can help customers to understand.